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Eye care is an essential health service and we encourage anyone with existing eye conditions and/or new symptoms to seek attention from an eye care specialist. Our commitment to the health and well-being of our patients, staff and doctors remains our top priority; we continue to observe strict infection control protocols and social distancing measures.


We are following the strict recommendations provided by the Department of Health and we are continuing to maintain high standards of cleanliness and disinfection.


Please see below details how we are helping everyone stay safer during this time


Increased Infection Control Procedures

  • All patients, visitors and team members are required to have a temperature check upon entering the hospital. Children under the age of 15 are not permitted within the Epworth Hospital, unless seeking medical treatment themselves.

  • All patients, visitors and team members are required to wear a mask whilst inside the clinic. A mask will be supplied upon entry to the hospital. If not, one can be supplied if needed.

  • Increased sanitation of hard surfaces in highly used areas such as reception, waiting areas and consulting rooms

  • All Consulting & procedure rooms are sanitised after every patient

  • Seating in the waiting areas has been spread out with additional seating provided in the foyer if required

  • Additional hand sanitisers are available to be used in waiting area, reception & consulting rooms

  • Removal of magazines & books


As the clinic is located within the Epworth Hospital you are also subject to the hospitals visitor restrictions

Limiting the number of people inside the Clinic

We advise that only scheduled patients will be allowed into the consulting rooms and ask that carers (unless required for interpretation or mobility assistance) and family members don’t enter the clinic unnecessarily. We are happy to phone a family member/relative to return to pick up the patient, if needed, at the conclusion of the appointment.

Screening Patients

Please contact us to reschedule your appointment, and do not enter to the clinic if you:

  • Please contact us to reschedule your appointment, and do not enter to the clinic if you:

  • Have visited any of the Department of Health (DH) listed public exposure sites in Australia during the time frames specified

  • Have returned from international travel in the past 14 days;

  • Are unwell with a fever, shortness of breath, cough or sore throat;

  • Have been in contact with a confirmed or suspected case of COVID-19;

  • Have had a COVID-19 test in the last 14 days;

  • If you have answered yes to any of these questions, your appointment will be rescheduled. Our team will offer a phone                consultation where possible to assess your condition. You may be referred to your GP or hospital with an ophthalmology department that can accommodate COVID-19 patients.


Team Members’ Health & Safety

  • All team members are required to wear a mask whilst inside the clinic.

  • All team members have completed the Department of Health Infection Control COVID-19 online training module for healthcare workers.

We are asking all patients to adhere to the following:

  • Use the hand sanitiser provided on arrival and departure from the clinic.

  • Please avoid leaning on or over the reception counter and avoid touching surfaces where possible.

  • If you need to cough or sneeze, please do so by covering your face with your elbow and immediately sanitise your hands with the sanitisers provided.

  • In order to maintain social distancing within the suite, accompanying persons may be asked to wait elsewhere.

COVID-19 and your eye care 

Please visit the DHHS website for current advice.

Please visit AAO-Coronavirus and your eyes for more information

More Information

For information on the coronavirus disease (COVID-19), call the Australian Government’s National Coronavirus Helpline on 1800 020 080. The line operates 24 hours a day, seven days a week.


We thank you for your continued support and patience during the current situation. Please stay safe and take care. From the team at EMEG.


Dated 07 April 2022